I have never been treated so badly at a picture studio where I spent 172 dollars. i had the pictures taken on December 1st so I could have them back by Christmas.
I had several parties to go to and people to see that I wont see again for a year to give them to. Due to an error with the employee, my pictures sat in que for a while and were never sent to be processed. I tried for 3 weeks to get someone to call and find out where my pictures were. No one would stating they would be fired if they called corporate.
Then, finally, someone from the store called customer service and found out my pictures were never sent. They called me and said i would have to reorder. i did. and guess what?
they had technical difficulties that prevented my order from being processed. One mistake i could live with...but two is too many. I wanted a refund and was told i could have 50% of my money back. I am FURIOUS at this company for not having better communication between studios and customers..
I WILL NEVER have pictures done here again. and I am telling everyone i know not to do business with such a crappy company.
Product or Service Mentioned: Picture Me Portrait Studio Customer Care.
Monetary Loss: $172.